DELIVERY
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WHAT ARE MY SHIPPING CHARGES?*
Our shipping rates are set to RM7 (West Malaysia) and RM10 (East Malaysia). Shipping is FREE for orders with a total spend of above RM75 (total spend excludes discounts/ promotional products). These charges will automatically compute during checkout prior to the completion of your order.
*Only applicable for orders delivered within Malaysia.
WHAT IS THE DELIVERY TIME?*
Allow us 1 - 3 business days to prepare your order. Once your order is ready, the delivery process may take up to 1 - 3 business days. Business days include Monday - Friday, from 9 AM - 5 PM, excluding national holidays in Malaysia.
*Only applicable for orders delivered within Malaysia.
HOW DO I TRACK MY ORDER?
Complete the following steps to track your order:
- Copy the tracking number in your shipping confirmation email
- Click the tracking number (link), you will then be directed to PosLaju’s Track & Trace page
- Paste the tracking number in the box provided (at PosLaju’s Track & Trace page)
- Click the ‘Track’ button, and voila!
WHY IS MY ORDER LATE?
Here are some possible reasons your delivery might be late:- Your order was shipped during our sales and promotions season
- Your order was placed during a local public holiday
- There were unpredictable circumstances beyond our control
MY ORDER IS SENT TO THE WRONG ADDRESS, WHAT DO I DO?
At times, PosLaju’s Track & Trace system may show that your package is sent to a different state or address, but rest assured, it’s on the right track.However, if your order doesn't arrive within 6 business days from the time and date of your order, quickly notify us here.
Business days include Monday - Friday, from 9 AM - 5 PM, excluding national holidays in Malaysia.
CAN I DELIVER MY ORDER OUT OF MALAYSIA?
Due to COVID19, we are currently only able to deliver orders to Singapore.
WHAT SHOULD I DO IF I’M UNABLE TO RECEIVE MY PACKAGE AT THE TIME OF DELIVERY?
For unsuccessful delivery attempts, PosLaju may offer the following solutions:
SOLUTION I:Self-Pick Up at a designated post office
- You will receive a note on your doorstep with instructions on where you can collect your package
Self-Pick Up at the nearest PosLaju Ezibox facility
- You will receive an SMS informing you that your package is currently at an Ezibox facility along with a secure one-time PIN number that you will need to key into the Ezibox machine to open the locker
- To collect your package at the designated Ezibox facility within 48 hours from receiving the SMS
It’s a 24/7 machine operated pick up point (locker) designed as an alternative method of delivering packages for unsuccessful home deliveries.
WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT(S)?
Share the details of your situation here. Visual evidence (i.e. photos, videos) of the products may be requested to expedite the process.WHAT DO I DO IF MY QUESTION ISN'T COVERED HERE?
Feel free to submit your inquiries here and we'll be more than happy to assist.