DELIVERY

  • -

WHAT ARE MY SHIPPING CHARGES?

 

West Malaysia RM7
East Malaysia RM14
Other Countries Amount will be automatically calculated at checkout page

 

-

WHAT IS THE DELIVERY TIME?*

Orders are typically processed within 1 - 2 business days. Once ready, the delivery process may take up to 1 - 3 business days. Business days include Monday - Friday, from 9 AM - 5 PM, excluding national holidays in Malaysia.

*Only applicable for orders delivered within Malaysia.

-

HOW DO I TRACK MY ORDER?

Your tracking number is provided in your shipping confirmation email (this may be found in your Spam/ Junk folder)


      -

      WHY IS MY ORDER LATE?

      Here are some possible reasons your delivery might be late:

      • Your order was shipped during our sales and promotions season
      • Your order was placed close-to/ during a weekend/ public holiday
      • There were unpredictable circumstances beyond our control


      -

      WHAT SHOULD I DO IF I’M UNABLE TO RECEIVE MY PACKAGE AT THE TIME OF DELIVERY?

      For unsuccessful delivery* attempts, track your parcel for its location for self-collection at the listed post office.

      Uncollected orders after being held at the post office (past 7 business days) will be automatically returned to us, in this case, a fee will apply for redelivery.

        *Only applicable for orders delivered within Malaysia.

      -

      WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT(S)?

      Share the details of your situation here. Visual evidence (i.e. photos, videos) of the products may be requested to expedite the process.
       

      -

      WHAT DO I DO IF MY QUESTION ISN'T COVERED HERE?

      Feel free to submit your inquiries here and we'll be more than happy to assist.