DELIVERY

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WHAT ARE MY SHIPPING CHARGES?

West Malaysia RM7
East Malaysia RM10
Other Countries N/A until further notice

Shipping is FREE* for orders with a total spend of above RM75 (total spend excludes discounts/ promotional products).

These charges will automatically compute during checkout prior to the completion of your order. 

*Only applicable for orders delivered within Malaysia.


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WHAT IS THE DELIVERY TIME?*

Allow us 1 - 3 business days to prepare your orderOnce your order is ready, the delivery process may take up to 1 - 3 business daysBusiness days include Monday - Friday, from 9 AM - 5 PM, excluding national holidays in Malaysia.

*Only applicable for orders delivered within Malaysia.

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HOW DO I TRACK MY ORDER?

Your tracking number is provided in your shipping confirmation email (this may be found in your Spam/ Junk folder)

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      WHY IS MY ORDER LATE?

      Here are some possible reasons your delivery might be late:
      • Your order was shipped during our sales and promotions season
      • Your order was placed close-to/ during a weekend/ public holiday
      • There were unpredictable circumstances beyond our control

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        MY ORDER IS SENT TO THE WRONG ADDRESS, WHAT DO I DO?

        At times, PosLaju’s Track & Trace system may show that your package is sent to a different state or address, but rest assured, it’s on the right track.
         
        However, if there are no changes in updates reflected within 3 business days on PosLaju’s Track & Track system, quickly notify us here.
         
        Business days include Monday - Friday, from 9 AM - 5 PM, excluding national holidays in Malaysia.


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        DO YOU DELIVER TO OTHER COUNTRIES?

        At the moment, we only deliver to Malaysia and Singapore

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        WHAT SHOULD I DO IF I’M UNABLE TO RECEIVE MY PACKAGE AT THE TIME OF DELIVERY?

        For unsuccessful delivery* attempts, track your parcel for its location for self-collection at the stated post office

        *MOOSH will not be responsible for any delays/ losses resulted from unclaimed/ unsuccessful deliveries


         
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        WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT(S)?

        Share the details of your situation here. Visual evidence (i.e. photos, videos) of the products may be requested to expedite the process.
         

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        WHAT DO I DO IF MY QUESTION ISN'T COVERED HERE?

        Feel free to submit your inquiries here and we'll be more than happy to assist.