DELIVERY

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WHAT ARE MY SHIPPING CHARGES?

West Malaysia RM7
East Malaysia RM10
Other Countries N/A until further notice

Shipping is FREE* for orders with a total spend of above RM75 (total spend excludes discounts/ promotional products).

These charges will automatically compute during checkout prior to the completion of your order. 

*Only applicable for orders delivered within Malaysia.


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WHAT IS THE DELIVERY TIME?*

Allow us 1 - 3 business days to prepare your order. Once your order is ready, the delivery process may take up to 1 - 3 business days. Business days include Monday - Friday, from 9 AM - 5 PM, excluding national holidays in Malaysia.

*Only applicable for orders delivered within Malaysia.

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HOW DO I TRACK MY ORDER?

Click the 'Track' link in your shipping confirmation email (this may be redirected to your Spam/ Junk folder)

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      WHY IS MY ORDER LATE?

      Here are some possible reasons your delivery might be late:
      • Your order was shipped during our sales and promotions season
      • Your order was placed during a local public holiday
      • There were unpredictable circumstances beyond our control

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        MY ORDER IS SENT TO THE WRONG ADDRESS, WHAT DO I DO?

        At times, PosLaju’s Track & Trace system may show that your package is sent to a different state or address, but rest assured, it’s on the right track.
         
        However, if there are no changes in updates reflected within 3 business days on PosLaju’s Track & Track system, quickly notify us here.
         
        Business days include Monday - Friday, from 9 AM - 5 PM, excluding national holidays in Malaysia.


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        DO YOU DELIVER TO OTHER COUNTRIES?

        Due to COVID19, we are currently only able to deliver orders to Singapore.

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        WHAT SHOULD I DO IF I’M UNABLE TO RECEIVE MY PACKAGE AT THE TIME OF DELIVERY?

        For unsuccessful delivery attempts, PosLaju may offer the following solutions:

        SOLUTION I:
        Self-Pick Up at a designated post office
        • You will receive a note on your doorstep with instructions on where you can collect your package
        SOLUTION II:
        Self-Pick Up at the nearest PosLaju Ezibox facility
        • You will receive an SMS informing you that your package is currently at an Ezibox facility along with a secure one-time PIN number that you will need to key into the Ezibox machine to open the locker
        • To collect your package at the designated Ezibox facility within 48 hours from receiving the SMS 
                What’s PosLaju Ezibox?
                It’s a 24/7 machine operated pick up point (locker) designed as an alternative method of delivering packages for unsuccessful home deliveries. 

                 
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                WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT(S)?

                Share the details of your situation here. Visual evidence (i.e. photos, videos) of the products may be requested to expedite the process.
                 

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                WHAT DO I DO IF MY QUESTION ISN'T COVERED HERE?

                Feel free to submit your inquiries here and we'll be more than happy to assist.