RETURN & EXCHANGE

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CAN I EXCHANGE / RETURN MY PRODUCT(S)?

UPDATED JANUARY 2020 - Exchange and refund is only permitted if damaged product(s) is received and should be reported within 3 days from receiving your product(s) and returned to us within 7 days following this period. The delivery date listed under your tracking number will be considered as the day your order was delivered to you.

*Do note that exchange is subjected to product availability within the 3-day period. If the product(s) is not available during this period, you can either opt to ship the product(s) once it is available or to proceed with a refund.

 

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WHAT ARE THE CONDITIONS FOR EXCHANGING / RETURNING MY PRODUCT(S)?

Exchange and refund is only permitted if wrong or faulty product(s) are received (damaged as a result of production defect). Exchange and refund is not available for/ if:
  • Product(s) with minor size discrepancies and irregularities that has been disclosed on our product pages (under the 'What to Expect' tab)
  • Reports on damages or wrong products received made after 3 days from receiving your product(s)
  • Product(s) reported damaged after use or worn
  • Returned orders (to MOOSH) due to unsuccessful delivery attempts
  • Size exchange
  • Change of mind

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    HOW DO I GO ABOUT THE EXCHANGE / REFUND?

    Submit your request for an exchange/ refund within 3 days from receiving your order to us here. The delivery date listed under your tracking number will be considered as the day your order was delivered to you.

         

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        WILL YOU REFUND MY SHIPPING / DELIVERY COSTS IF I RETURN MY ORDER?

        Only shipping or delivery costs incurred to return wrong orders or damaged product(s) as a result of production defect will be refunded.

         

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        WHAT DO I DO IF MY QUESTION ISN'T COVERED HERE?

        Feel free to submit your inquiries here and we'll be more than happy to assist.