WHAT ARE MY SHIPPING CHARGES?
| West Malaysia |
RM7 |
| East Malaysia |
RM10 |
| Other Countries |
N/A until further notice |
Shipping is FREE* for orders with a total spend of above RM75 (total spend excludes discounts/ promotional products).
These charges will automatically compute during checkout prior to the completion of your order.
*Only applicable for orders delivered within Malaysia.
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WHAT IS THE DELIVERY TIME?*
Allow us 1 - 3 business days to prepare your order. Once your order is ready, the delivery process may take up to 1 - 3 business days. Business days include Monday - Friday, from 9 AM - 5 PM, excluding national holidays in Malaysia.
*Only applicable for orders delivered within Malaysia.
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HOW DO I TRACK MY ORDER?
Click the 'Track' link in your shipping confirmation email (
this may be redirected to your Spam/ Junk folder)
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WHY IS MY ORDER LATE?
Here are some possible reasons your delivery might be late:
- Your order was shipped during our sales and promotions season
- Your order was placed during a local public holiday
- There were unpredictable circumstances beyond our control
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MY ORDER IS SENT TO THE WRONG ADDRESS, WHAT DO I DO?
At times, PosLaju’s Track & Trace system may show that your package is sent to a different state or address, but rest assured, it’s on the right track. However, if there are no changes in updates reflected within 3 business days on PosLaju’s Track & Track system, quickly notify us here. Business days include Monday - Friday, from 9 AM - 5 PM, excluding national holidays in Malaysia.
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DO YOU DELIVER TO OTHER COUNTRIES?
Due to COVID19, we are currently only able to deliver orders to Singapore.
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WHAT SHOULD I DO IF I’M UNABLE TO RECEIVE MY PACKAGE AT THE TIME OF DELIVERY?
For unsuccessful delivery attempts, PosLaju may offer the following solutions:
SOLUTION I:Self-Pick Up at a designated post office
- You will receive a note on your doorstep with instructions on where you can collect your package
SOLUTION II:Self-Pick Up at the nearest PosLaju Ezibox facility
- You will receive an SMS informing you that your package is currently at an Ezibox facility along with a secure one-time PIN number that you will need to key into the Ezibox machine to open the locker
- To collect your package at the designated Ezibox facility within 48 hours from receiving the SMS
What’s PosLaju Ezibox?It’s a 24/7 machine operated pick up point (locker) designed as an alternative method of delivering packages for unsuccessful home deliveries.
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WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT(S)?
Share the details of your situation here. Visual evidence (i.e. photos, videos) of the products may be requested to expedite the process.
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WHAT DO I DO IF MY QUESTION ISN'T COVERED HERE?
Feel free to submit your inquiries here and we'll be more than happy to assist.
