Best to keep away from long exposure to water & sunlight to preserve the elasticity of the string
Due to its natural composition, minor irregularities, scratches, cracks, dents on stone's shape and/ or surface may be visible
BRACELET SIZE
WRIST SIZE (CM)
Junior 3 - 4 Years
10.5 - 11.4
Junior 5 - 6 Years
11.5 - 12.4
XS
12.5 - 13.4
S
13.5 - 14.4
M
14.5 - 15.4
L
15.5 - 16.4
XL
16.5 - 17.4
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HOW DO I MEASURE MY WRIST?
STEP I Take a piece of string, ribbon, thread, or a thin paper strip and wrap it tightly around your wrist (best to not add any spaces in between)
STEP II With a pen, carefully mark and cut the point where it overlaps/ meets
STEP III Measure the length in centimetres (cm)
Product colours may slightly differ from photos. Do allow for 0.1 - 0.3mm size discrepancies.
Handmade from natural materials - slight misalignments (centrality) and minor irregularities, scratches, cracks, dents on product's shape and/ or surface are deemed normal.
Water-resistant, but best kept dry to preserve the elasticity of the string and/ or quality of product.
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WHAT ARE MY SHIPPING CHARGES?
West Malaysia
RM7
East Malaysia
RM10
Other Countries
N/A until further notice
Shipping is FREE* for orders with a total spend of above RM75 (total spend excludes discounts/ promotional products).
These charges will automatically compute during checkout prior to the completion of your order.
*Only applicable for orders delivered within Malaysia.
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WHAT IS THE DELIVERY TIME?*
Allow us 1 - 3 business days to prepare your order. Once your order is ready, the delivery process may take up to 1 - 3 business days. Business daysinclude Monday - Friday, from 9 AM - 5 PM, excluding national holidays in Malaysia.
*Only applicable for orders delivered within Malaysia.
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HOW DO I TRACK MY ORDER?
Click the 'Track' link in your shipping confirmation email (this may be redirected to your Spam/ Junk folder)
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WHY IS MY ORDER LATE?
Here are some possible reasons your delivery might be late:
Your order was shipped during our sales and promotions season
Your order was placed during a local public holiday
There were unpredictable circumstances beyond our control
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MY ORDER IS SENT TO THE WRONG ADDRESS, WHAT DO I DO?
At times, PosLaju’s Track & Trace system may show that your package is sent to a different state or address, but rest assured, it’s on the right track.
However, if there are no changes in updates reflected within 3 business days on PosLaju’s Track & Track system, quickly notify us here. Business daysinclude Monday - Friday, from 9 AM - 5 PM, excluding national holidays in Malaysia.
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DO YOU DELIVER TO OTHER COUNTRIES?
Due to COVID19, we are currently only able to deliver orders to Singapore.
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WHAT SHOULD I DO IF I’M UNABLE TO RECEIVE MY PACKAGE AT THE TIME OF DELIVERY?
For unsuccessful delivery attempts, PosLaju may offer the following solutions:
SOLUTION I: Self-Pick Up at a designated post office
You will receive a note on your doorstep with instructions on where you can collect your package
SOLUTION II: Self-Pick Up at the nearest PosLaju Ezibox facility
You will receive an SMS informing you that your package is currently at an Ezibox facility along with a secure one-time PIN number that you will need to key into the Ezibox machine to open the locker
To collect your package at the designated Ezibox facility within 48 hours from receiving the SMS
What’s PosLaju Ezibox? It’s a 24/7 machine operated pick up point (locker) designed as an alternative method of delivering packages for unsuccessful home deliveries.
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WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT(S)?
Share the details of your situation here. Visual evidence (i.e. photos, videos) of the products may be requested to expedite the process.
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WHAT DO I DO IF MY QUESTION ISN'T COVERED HERE?
Feel free to submit your inquiries here and we'll be more than happy to assist.
