Best to keep away from long exposure to water & sunlight to preserve the elasticity of the string
Due to its natural composition, minor irregularities, scratches, cracks, dents on stone's shape and/ or surface may be visible
BRACELET SIZE
WRIST SIZE (CM)
Junior 3 - 4 Years
10.5 - 11.4
Junior 5 - 6 Years
11.5 - 12.4
XS
12.5 - 13.4
S
13.5 - 14.4
M
14.5 - 15.4
L
15.5 - 16.4
XL
16.5 - 17.4
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HOW DO I MEASURE MY WRIST?
STEP I Take a piece of string, ribbon, thread, or a thin paper strip and wrap it tightly around your wrist (best to not add any spaces in between)
STEP II With a pen, carefully mark and cut the point where it overlaps/ meets
STEP III Measure the length in centimetres (cm)
Product colours may slightly differ from photos. Do allow for 0.1 - 0.3mm size discrepancies.
Handmade from natural materials - slight misalignments (centrality) and minor irregularities, scratches, cracks, dents on product's shape and/ or surface are deemed normal.
Water-resistant, but best kept dry to preserve the elasticity of the string and/ or quality of product.
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WHAT ARE MY SHIPPING CHARGES?
West Malaysia
RM7
East Malaysia
RM10
Other Countries
N/A until further notice
Shipping is FREE* for orders with a total spend of above RM75 (total spend excludes discounts/ promotional products).
These charges will automatically compute during checkout prior to the completion of your order.
*Only applicable for orders delivered within Malaysia.
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WHAT IS THE DELIVERY TIME?*
Allow us 1 - 3 business days to prepare your order. Once your order is ready, the delivery process may take up to 1 - 3 business days. Business daysinclude Monday - Friday, from 9 AM - 5 PM, excluding national holidays in Malaysia.
*Only applicable for orders delivered within Malaysia.
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HOW DO I TRACK MY ORDER?
Your tracking number is provided in your shipping confirmation email (this may be found in your Spam/ Junk folder)
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WHY IS MY ORDER LATE?
Here are some possible reasons your delivery might be late:
Your order was shipped during our sales and promotions season
Your order was placed close-to/ during a weekend/ public holiday
There were unpredictable circumstances beyond our control
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MY ORDER IS SENT TO THE WRONG ADDRESS, WHAT DO I DO?
At times, PosLaju’s Track & Trace system may show that your package is sent to a different state or address, but rest assured, it’s on the right track.
However, if there are no changes in updates reflected within 3 business days on PosLaju’s Track & Track system, quickly notify us here. Business daysinclude Monday - Friday, from 9 AM - 5 PM, excluding national holidays in Malaysia.
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DO YOU DELIVER TO OTHER COUNTRIES?
At the moment, we only deliver to Malaysia and Singapore
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WHAT SHOULD I DO IF I’M UNABLE TO RECEIVE MY PACKAGE AT THE TIME OF DELIVERY?
For unsuccessful delivery* attempts, track your parcel for its location for self-collection at the stated post office
*MOOSH will not be responsible for any delays/ losses resulted fromunclaimed/ unsuccessful deliveries
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WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT(S)?
Share the details of your situation here. Visual evidence (i.e. photos, videos) of the products may be requested to expedite the process.
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WHAT DO I DO IF MY QUESTION ISN'T COVERED HERE?
Feel free to submit your inquiries here and we'll be more than happy to assist.
