WHAT ARE MY SHIPPING CHARGES?
| West Malaysia |
RM7 |
| East Malaysia |
RM12 |
| Other Countries |
N/A until further notice |
Shipping is FREE* for orders with a total spend of above RM75 (total spend excludes discounts/ promotional products).
These charges will automatically compute during checkout prior to the completion of your order.
*Only applicable for orders delivered within Malaysia.
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WHAT IS THE DELIVERY TIME?*
Allow us 1 - 3 business days to prepare your order. Once your order is ready, the delivery process may take up to 1 - 3 business days. Business days include Monday - Friday, from 9 AM - 5 PM, excluding national holidays in Malaysia.
*Only applicable for orders delivered within Malaysia.
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HOW DO I TRACK MY ORDER?
Your tracking number is provided in your shipping confirmation email (
this may be found in your Spam/ Junk folder)
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WHY IS MY ORDER LATE?
Here are some possible reasons your delivery might be late:
- Your order was shipped during our sales and promotions season
- Your order was placed close-to/ during a weekend/ public holiday
- There were unpredictable circumstances beyond our control
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MY ORDER IS SENT TO THE WRONG ADDRESS, WHAT DO I DO?
At times, PosLaju’s Track & Trace system may show that your package is sent to a different state or address, but rest assured, it’s on the right track. However, if there are no changes in updates reflected within 3 business days on PosLaju’s Track & Track system, quickly notify us here. Business days include Monday - Friday, from 9 AM - 5 PM, excluding national holidays in Malaysia.
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DO YOU DELIVER TO OTHER COUNTRIES?
At the moment, we only deliver to Malaysia and Singapore
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WHAT SHOULD I DO IF I’M UNABLE TO RECEIVE MY PACKAGE AT THE TIME OF DELIVERY?
For unsuccessful delivery* attempts, track your parcel for its location for self-collection at the stated post office
*MOOSH will not be responsible for any delays/ losses resulted from unclaimed/ unsuccessful deliveries
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WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT(S)?
Share the details of your situation here. Visual evidence (i.e. photos, videos) of the products may be requested to expedite the process.
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WHAT DO I DO IF MY QUESTION ISN'T COVERED HERE?
Feel free to submit your inquiries here and we'll be more than happy to assist.
